The Montana Motor Vehicle Division is preparing to launch a new driver services system Monday that will increase the number of tasks that can be completed online.
It is expected to decrease overall appointment times and improve wait times for appointments, Motor Vehicle Division (MVD) officials said in an email. To aid in the transition, remote stations will be closed Nov. 13-17.
The new Credentialing and Registration System (CARS) is part of a multi-phase, multi-year effort to improve customer service and efficiency for Montanans at MVD exam stations statewide.
The 2023 Legislature appropriated funding for the contract, which is $50.7 million with a 10% industry standard contingency, over 10 years, the MVD said. This includes the development and conversion to then new system and additions to services, software upgrades, security updates, support, maintenance, etc. CARS is the name for the entire overhaul project/system – the scheduling system, driver services, and vehicle services (coming in 2025).
People are also reading…
The system will cut the average transaction time from 27 minutes to 10, more than doubling the number of customers offices can serve each day. Within two months of the launch date, MVD anticipates the