Montana VA launches new patient check-in tool Monday

INDEPENDENT RECORD

The Montana VA Health Care System on Monday will launch a new Patient Check-in tool at all facilities statewide.

The PCI application for smartphones will ultimately be replacing Montana VA’s existing check-in kiosks. The new process lets veterans check in for appointments by using their smartphone and complete the check-in requirements for that appointment. With this process completed, veterans will have faster access to their appointments.

Dr. Judy Hayman, MTVAHCS executive director, said the “new PCI process is a faster, more efficient way for our veterans to check in for their appointments, which means that they will be able to check-in easily and quickly.”

To use the PCI check in, on the day of their appointment veterans can text check in to 53079. Veterans also scan the PCI check-in QR code with their phone’s camera. Then, the veteran will receive a check-in link. By tapping on the link, the application will begin and complete their check-in process.

The new PCI application lets veterans start the pre-check-in process from anywhere up to seven days before a scheduled appointment using their smartphone; helps veterans avoid lines at the check-in desk and is an easy method to verify their demographic information prior to their

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